FAQ
Any doubts? Any questions?
BADR will respond to you within 24 to 48 hours, we promise!
1. Consult our FAQ, the answer may already be there...
2. By email: contact@badr-clairdelune.com
Products
What sizes do you offer?
We offer a range of sizes from S to L.
Check out our Size Guide to find the best option for you.
Can you personalize your pajamas with a monogram or name?
We don't currently offer this service. However, you'll find two owl embroideries, one on the back of your jacket and the other, smaller one on the pocket of your pants or shorts, adding a refined touch to your pajamas.
Is the pajama fabric eco-friendly?
We have selected a fabric made of 100% organic cotton and dyed using a natural technique in order to meet the requirements of health and environmental standards through the GOTS label, guaranteed by our supplier.
The GOTS label guarantees that all stages of a textile product are responsible and environmentally friendly.
Do you offer pajamas for all seasons?
Our cotton satin pajamas are suitable for all seasons. It's up to you to choose the style that suits you best. Short sleeves? Long sleeves? Pants or shorts? The choice is yours!
We will present collections based on seasons or events. Follow us on Instagram…
Cotton satin: what is it?
It is, above all, a method of weaving fiber. Its weave follows a precise order of assembly of the threads at the time of weaving: one thread below for three threads above, which gives it a soft and silky feel and a slight shine.
What material are the pajamas made of?
Our pajamas are made from 100% organic cotton, GOTS-certified by our supplier. We chose cotton sateen for a chic and elegant touch, thanks to its shine and soft feel for comfort and well-being.
Interview
How should I care for my pajamas?
We recommend washing inside out at a maximum temperature of 30 degrees Celsius and a speed between 800 and 1000 rpm. We recommend air drying your pajamas on a hanger. Ironing is easy on the reverse side and at a maximum temperature of 100 degrees Celsius.
Follow the care instructions to ensure the durability and quality of your pajamas.
Do pajamas shrink when washed?
Cotton satin can shrink when washed, especially if you do not follow the care instructions.
How can I be sure that the color of the pajamas will not run in the wash?
We recommend washing inside out at a maximum temperature of 30 degrees Celsius and a speed between 800 and 1000 rpm. We recommend air drying your pajamas on a hanger. Ironing is easy on the reverse side and at a maximum temperature of 100 degrees Celsius.
Follow the care instructions to ensure the durability and quality of your pajamas.
Account
Forgot your password?
First of all, make sure you have created an account with us.
You may have ordered from us as a guest, and in this case, of course, you don't have a password...
However, for those who have created an account, click on “forgotten password” from the login page and we will send you an email to reset it.
Why create an account?
We recommend creating an account that will allow you to access your order history and simplify your future purchases with your delivery information already pre-filled.
Returns and Exchanges
Are returns possible?
To do this, you have 14 days to make the request under the right of withdrawal by notifying us by email at contact@badr-clairdelune.com . You will find the terms of the withdrawal form in our "General Conditions of Sale" . After receiving the product, we will make the refund to the account associated with the bank card.
We recommend that you consult our “Delivery and Returns” section or our “General Conditions of Sale” to check the conditions and instructions.
regarding returns.
Is it possible to make an exchange?
If you wish to exchange the product for another product, you have 30 days to request it at contact@badr-clairdelune.com. We will send you a shipping voucher to complete your return and we will return the new product to you as soon as possible after receipt. Shipping costs are our responsibility.
We recommend that you consult our “Delivery and Returns” section or our “General Conditions of Sale” to check the conditions and instructions regarding exchanges.